Shipping policy

Under normal order processing conditions, shipments are made within 24-72 business hours if the order is received by 11:00 a.m. on a business day.

• For orders up to €29.99, a €5 shipping fee applies (Italy).

• For orders over €29.90, shipping is free (Italy).

PetSì is not responsible for any delays in processing or delivery of the order, as shipping is handled by an external provider. However, PetSì carefully monitors the quality of the delivery services provided.

Shipping begins once the courier collects your order and sends it to their branch for delivery processing.

• For locations served daily, delivery usually takes place within 24/48 business hours from collection.

• For islands or hard-to-reach locations, delivery may require an additional 24/48 business hours.

PetSì accepts orders for delivery within Italy, throughout the European Union, and in several other countries.

Indicating a preferred delivery time is optional and not binding for the courier.

If you require guaranteed delivery at a specific time, you must request a scheduled delivery by phone with the courier.
To do this, enter in the “Notes” field on the second page of the cart: delivery by phone appointment.
In this case, delivery may be delayed by 24/48 business hours compared to standard times.

National couriers send customers an email with shipping details, including tracking number, date, and estimated delivery time window. It is not possible to specify an exact delivery time to the courier.

Delivery is made at street level.
The delivery time is determined by the courier based on logistical needs. The estimated time window is included in the email communication sent by the courier. Requests for delivery by phone appointment may be entered in the “Notes” field on the second page of the cart and may cause a 24/48 business hour delay.

Delivery Issues, Delays, or Non-receipt

Once the order has been handed over to the courier, PetSì is not responsible for delays in delivery or the condition of the goods upon receipt.

At the time of delivery, the Customer must check that:

• the number of packages delivered matches the delivery note;

• the packaging is intact, undamaged, not wet, and not tampered with, including closure materials (tape or straps).

If the packaging and/or product is damaged, or if there are discrepancies in the number or contents of the packages, the Customer must immediately note a written reservation of inspection (stating the reason, e.g., “damaged packaging,” “box crushed,” “missing package,” etc.) on the courier’s delivery document.

Once the delivery document is signed without reservation, the Customer may no longer contest any visible damage.

In case of issues with the integrity, accuracy, or completeness of the received products, you must contact www.petsi.eu within 3 days of delivery.

If the first delivery attempt fails, the courier will leave a notice and try again on the next business day (excluding Saturdays and holidays).
If the second attempt also fails, the courier will notify PetSì, which will then contact the Customer to arrange a new delivery.

If the package is not collected within 5 business days and the courier is unable to reach the Customer, the order will be returned to PetSì’s warehouse.

Any additional shipments requested by the Customer will be subject to extra costs for special handling.