Here you’ll find answers to the most common questions about our pets, products, services, and purchasing options. We have organized the questions into categories to help you easily find what you’re looking for. If you can’t find the answer you need, don’t hesitate to contact us — we’re here to help!
You can place an order on our website, petsi.eu (with home delivery or in-store pickup), or via WhatsApp or by calling the store at +39 02 39163603. You can also order and collect your purchase in person at Via Bianca Ceva 46, Milan (M1 Bisceglie).
What payment methods do you accept?
We accept bank cards, Satispay, Amex, Apple Pay, and Google Pay. In-store, you can pay by card or cash. Available online payment methods are displayed at checkout.Can I modify or cancel an order after it has been submitted?
If your order has not yet been handed over to the courier, yes: contact us and provide your order number. If it has already been shipped, we’ll work together to find the best possible solution.Do you ship throughout Italy?
Yes. Shipping costs and delivery times depend on the destination address and are displayed at checkout. For online orders over 39.90€, delivery is free.Can I pick up my order in-store (Click & Collect)?
Yes. Select “In-store pickup” at checkout, and we’ll notify you when your order is ready. You can collect it at Via Bianca Ceva 46, Milan (M1 Bisceglie).Do you offer same-day delivery in Milan?
Yes, in some areas, for products available in our store. Please check availability via WhatsApp.How do returns and exchanges work?
We accept intact and unopened products within the legal return period. Opened food products are accepted only in case of defects.What should I do if my product arrives damaged or defective?
Take photos of the item and packaging, then contact us within 48 hours. We will arrange a replacement or refund.The product is out of stock. Can you order it for me?
Yes. Email us at info@petsi.eu or call +39 02 39163603, providing the product name and quantity. We will let you know the expected timeframe and notify you when it arrives.Do you match competitors prices?
We monitor the market closely. If you find a significant price difference for the same product, contact us and we’ll do our best to offer a fair price.Where is the store located and what are the opening hours?
You can find us at Via Bianca Ceva 46, Milan. Our opening hours are: Monday–Friday 08:00–20:00, Saturday–Sunday 09:00–19:00.How do I choose the right food for my dog/cat?
Consider your pet’s age, weight/size, activity level, neutering status, and sensitivities (such as allergies). Contact us and we’ll recommend the right formula and feeding portions.How long does food last after opening?
Dry food: reseal the bag properly and store it in a cool, dry place or in an airtight container; use within 4–6 weeks. Wet food: store in the refrigerator and use within 24–48 hours.Allergies or specific needs — what should I feed my pet?
We offer single-protein, grain-free, and veterinary diet options. For medical conditions, always follow your veterinarian’s advice. We can help you read labels and choose suitable alternatives.Do you sell flea and tick treatments? What do you recommend?
Yes, we offer a wide range of products. To choose the right option (spot-on treatments, tablets, collars, sprays), ask our staff for advice based on your pet’s weight, age, and lifestyle.Which litter do you recommend for my cat?
For most cats, we recommend clumping bentonite litter (easy to clean and with excellent odor control). For sensitive paws or kittens, wood or corn litter can be a better choice. For maximum odor control, silica litter is a great option. We also offer solutions for multi-cat households and can help you choose the right one.Do you have shampoos or coat care products specific to breed or coat type?
Yes. We offer product lines for short, long, and wiry coats, as well as hypoallergenic, moisturizing, anti-shedding, shine-enhancing/whitening products, plus options for puppies, kittens, and veterinary dermatological care. We’ll help you choose the best solution for your pet.Do you have a loyalty program or discounts for regular customers?
Yes. For every 1€ spent, you earn 100 points. Once you collect at least 500 points, you can redeem them for €5 to use as a payment method or to reduce the total amount of your purchase.Can I ask for advice in-store without making a purchase right away?
Of course. Our qualified staff is always available to help you.Do you sell interactive toys for mental stimulation?
Yes. You can find a dedicated selection both on our website and in-store.
Additional questions about dogs and cats
Do pets need different food after being spayed or neutered?
Often, yes: after sterilization, metabolism can decrease and appetite may increase. Choose Sterilised/Neutered formulas with controlled calorie and fat levels.How do I determine the right portion size?
Follow the feeding guidelines on the label (based on weight and activity level) and monitor your pet’s body condition (ribs should be easy to feel and the waist should be visible).Can dry and wet food be combined?
Yes. Combining dry and wet food can improve palatability and hydration. Adjust the total daily portion according to the calorie content and feeding guidelines provided by the brand.How many treats can I give my pet?
As a general rule, treats should not exceed 10% of your pet’s daily calorie intake. Remember to subtract the calories from treats from the main daily food portion.Is BARF/RAW (raw diet) safe?
Pros and cons include potential bacterial risks and the need for proper nutrient balance. Always consult your veterinarian; strict hygiene and a complete, balanced diet are essential.What food should I give my puppy or kitten?
Look for Puppy/Kitten formulas: they provide more protein, energy, DHA, and essential minerals for growth. Feed 3–4 meals per day (puppies may need to eat more frequently) and follow the recommended portions on the label.My cat gets hairballs: what can I do?
Hairball formulas, regular grooming, specific hairball pastes, and increased water intake/wet food can help. If vomiting or constipation occurs, consult your veterinarian.My pet drinks very little: how can I increase water intake?
Use water fountains, add more wet food, place bowls in different areas, and provide fresh water every day.Bad breath/plaque: how can I help?
Dental treats and foods, along with regular brushing using a specific toothbrush and toothpaste, can help maintain oral hygiene. In case of inflammation, consult your veterinarian.Digestive sensitivity/diarrhea after switching food: what should I do?
Go back to the previous food, allow your pet’s digestive system to stabilize, and try switching again more gradually. If the problem persists, consult your veterinarian.Can I give my pet “human food”?
It’s best to avoid it: human food can cause nutritional imbalances and toxicity risks. Never give pets onion/garlic, grapes/raisins, chocolate, xylitol, and other harmful foods.My pet is gaining weight — how can I help them lose weight?
Switch to Light/Sterilised formulas, adjust portions, increase physical activity, and limit treats. Monitor your pet’s weight every week.My cat ignores the litter box — why?
Check the cleanliness, size/type of litter box, and its location (quiet and stress-free). Sudden changes in behavior should be discussed with a veterinarian.How often should I change my pet’s food for variety?
There is no need to change food without a reason. Make changes when your pet’s needs change (age, weight, health conditions) or following your veterinarian’s advice.Is hypoallergenic food always grain-free?
Not necessarily. “Hypoallergenic” refers to the protein source (single/novel protein), while “grain-free” refers to carbohydrates. They can overlap, but they are two different concepts.How much should an active/sporting dog eat?
Choose Active/Sport formulas and increase the daily portion by around 10–30% on days of intense activity. Always provide access to fresh water.Can I mix different pet food brands?
Yes, you can, with a gradual transition and a nutritionally balanced overall diet. For pets with sensitive stomachs, it is better to stick to a single food line.How should I store a large bag of dry food?
Keep the bag in its original packaging inside an airtight container, in a cool and dry place away from direct sunlight. Do not transfer the food without the original inner bag, as this helps preserve its aroma and quality.How to choose treats for training?
Choose small, low-calorie treats with clear ingredients. Include their calories in your pet’s daily food allowance. For puppies, choose soft treats that are suitable for their age.Do pets need vitamins or supplements?
Complete foods cover basic nutritional needs. Supplements should only be used when needed (for joints, skin/coat, etc.) and preferably after consulting your veterinarian.
