Privacy policy

Last Updated: May 21, 2025

This Privacy Policy describes how PetSì (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from petsi.eu (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you submit directly to us through our Services may include:

• Contact details, including name, address, phone number, and email.

• Order information, including name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information, including username, password, security questions, and other information used for account security purposes.

• Customer support information, including the details you choose to include in communications with us, for example when you send a message through the Services.

Some features of the Services may require you to provide certain personal information directly. You may choose not to provide this information, but it may prevent you from using or accessing certain features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other details relating to your interaction with the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.

• Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process payment in order to fulfill your orders and provide the products or services you requested under our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services – We use your personal information to provide you with the Services in order to perform our contract with you, including processing payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other features related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may choose to use.

• Marketing and Advertising – We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail and showing you ads for products or services. This may include using your personal information to better personalize the Services and advertising on our Site and on other websites.

• Security and Fraud Prevention – We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or harmful activities.

• Communication and Service Improvement – We use your personal information to provide customer support and improve our Services.

Cookies

Like many websites, we use cookies on our Site. For specific information on cookies used in connection with our Shopify store, see Shopify’s Cookie Policy.

How We Disclose Your Personal Information

We may disclose your personal information in certain circumstances, such as:

• To vendors or other third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

• To business and marketing partners for advertising purposes.

• When you direct, request, or otherwise consent to our disclosure of certain information to third parties.

• To our affiliates or otherwise within our corporate group.

• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, or to protect our rights.

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. If you follow links to non-affiliated or non-controlled sites, you should review their privacy and security policies. We are not responsible for the privacy or security of such sites.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children.

Security and Retention

We cannot guarantee “perfect security.” The retention period for your personal information depends on various factors, including legal obligations and business needs.

Your Rights

Depending on where you live, you may have rights such as:

• Access/knowledge

• Deletion

• Rectification

• Data portability

• Opt-out of sale/sharing/targeted advertising

• Restriction of processing

• Withdrawal of consent

• Appeal of decisions

• Communication preferences

You can exercise these rights through our Site or by contacting us.

Complaints

If you have complaints about how we handle your data, contact us. If you are unsatisfied with our response, you may have the right to appeal or contact your local data protection authority.

International Users

We may transfer, store, and process your personal information outside your country of residence.

Contact

If you have any questions or wish to exercise your rights, email us at info@petsi.eu or contact us at Via Bianca Ceva 46, Milan.

For the purposes of applicable data protection laws, unless otherwise stated, we are the data controller of your personal information.